MY RESUME
SUMMARY
A diligent, collaborative, and multi-disciplinary designer with over 3 years of experience in the creative industry and agile environments, including FTSE 100 experience. Completed a certificate in UX/UI Design along with a Master’s degree in Computer Science from the University of Birmingham. Notable achievements include designing, optimising, and delivering the UX of a company-wide chatbot application with over 25 million users using various tools, including Figma and Adobe Creative Cloud. Post-deployment, the chatbot application saw a 35% improvement in customer reception due to UX enhancements. Additionally, I improved the UX of a mobile banking application for over 500,000 Lloyd’s Banking Group customers by resolving over 100 critical issues with the customer journey.
UX / UI SKILLS
- User Interviews
- Empathy
- User Flows
- FigJAM
- User Research
- Surveys
- User Stories
- Style Guide
- Wireframing
- Prototyping
OTHER SKILLS
Professional Experience
UX/UI Developer – March 2025 – July 2025
Johnson & Johnson – Remote (Contracted via Software Integration Services Inc.)
Contributed to the UX/UI development of global web and mobile solutions for Johnson & Johnson, supporting digital product initiatives across 32+ countries. Led wireframe designs, high-fidelity prototypes, and RTL layouts (Arabic) to ensure inclusive and user-centred experiences. Supported both the Web App and Scan Matrix product, improving product usability and reducing UI-related defects through close collaboration with QA and stakeholder teams.
Reduced UI-related defects by 20% by aligning design intent with functionality through collaborative QA cycles and usability testing.
Improved global design documentation practices, reducing communication gaps by 40% and increasing cross-team alignment using tools like Figma, Adobe XD, and JIRA.
Conversation Product Designer – January 2021 – December 2023
Lloyd’s Banking Group – London, UK
Designed and optimised chatbot user experiences for 25M+ users at Lloyd’s Banking Group, applying usability testing, user research, and interaction design principles. Conducted A/B testing and heuristic evaluations, leading to a 35% increase in customer satisfaction. Collaborated with cross-functional teams to refine UI design and improve accessibility. Conducted user research, such as surveys, interviews, and usability testing, to understand customer needs and gather feedback, ensuring continuous improvement of conversational designs.
Achieved a 35% increase in customer satisfaction by revamping and optimising chatbot UX for 25M + users, leveraging Microsoft Visio, Figma, Adobe Creative Cloud, and JIRA.
Led post-launch UX improvements across 100+ customer journeys, collaborating with 50+ stakeholders, analysing 500 customer conversations, and managing JIRA tickets to ensure timely project delivery.
Graduate Technology Consultant – April 2020 – December 2020
FDM Group, Birmingham, UK
- Successfully completed a 10-week training programme in the graduate scheme for FDM, covering advanced modules in JavaScript, HTML, and CSS Additionally, delivered a website design project using HTML, CSS, and JavaScript, focusing on responsive website design and user-centred principles
- Collaboratively worked with a team of 10 technology consultants and led the design workstream, successfully producing a collection of wireframe designs using Adobe Illustrator. Achieved client buy-in by effectively presenting and articulating design concepts, emphasising usability and visual design
Product Development Internship – June 2017 – July 2017
Unidos Financial Services Inc. – New York, USA
- Delivered Quality Assurance, User Acceptance Testing (UAT), and optimisation of Customer Support and Content Development, contributing to the successful completion and launch of a high-quality mobile application for 500,000 customers across Latin America
- Completed over 100 testing scenarios and resolved over 100 serious errors using backend UI specialist software and Microsoft Excel, ensuring a seamless user experience (UX)
- Managed User Acceptance Testing (UAT) processes, overseeing over 50 major user requirements to ensure they were met. Created detailed user requirements reports for the Senior Product Lead and Senior Vice President of Product Strategy and Development, emphasising usability and functionality
- Achieved a 30% improvement in Customer Service, as measured by feedback reports, by training customer contact teams using live customer call training sessions and feedback analysis
- Supported customer registration activities, collaborating with 20 team members, and approved over 200 applications using strict policy criteria and risk assessment mechanisms, enhancing overall user satisfaction and engagement
Positions of Responsibility
General Secretary & Public Relations – April 2016 – April 2018
University of Birmingham Kabaddi Club, Guild of Students
- Successfully managed the social media page, overseeing the club’s promotion to approximately 30,000 prospective students. Utilised Adobe Creative Cloud (Premiere Pro, After Effects, Photoshop) to create banners, social media posts, posters, flyers, brochures, and videos. Achieved a 400% increase in sports club membership and over a 1000% rise in social media following
- Successfully managed, hosted, and delivered several social and engagement events for the sports club to enhance cohesion, engagement, and membership. Achieved attendance of over 300 students throughout the year at events
Projects and Achievements
September 2024 – October 2024
Tamil Music Video ‘Manjal Malare’
- Collaborated with independent Tamil artist Radies Rajakulam to design the logo, poster, cover art, and thumbnail for the Tamil-language music video ‘Manjal Malare’. Led the creative process using Adobe Creative Cloud (Photoshop, Illustrator, Element 3D through Adobe After Effects). The artwork and logo design was featured across Spotify, YouTube, and social media platforms, contributing to the song’s success with over 100,000 views internationally.
March 2024 – May 2024
Visual Effects Supervisor and Lead – Science Fiction Film ‘Letters From Space’
- Led the visual effects team and collaborated with camera crew and film directors to achieve the desired visuals for the film, and communicated with a team of 20+ crew members. The film ‘Letters From Space’ was premiered at the Mockingbird Cinema in Digbeth to an audience of 200+ people with positive reception towards the visual effects scenes (Credited as ‘Baz Kannan’)
December 2023 – March 2024
Visual Effects Artist – International Short Film ‘Kajol’
- Collaborated with the Director of Brothers Productions LTD to create visual effects for the horror short film ‘Kajol’ using Adobe After Effects. The film has released on YouTube in March 2024 and accumulated over 1,700+ views with positive reception towards the visual effects from 200+ audience members (Credited as ‘Baz Kannan’)
May 2023 – November 2023
Visual Effects and Motion Graphics Artist – Short Film ‘Kaidan’
- Collaborated with the Producer as the visual effects and design lead to create visual effects using Adobe After Effects for the short film ‘Kaidan’. The outcome of the project was the selection of Kaidan for the Birmingham Film Festival and screening to an audience of 200+ people (Credited as ‘Baz Kannan’)
December 2022 – January 2024
Graphic Design and Motion Graphics Artist – Documentary Web-series ‘This Is My Sketchbook’
- Led on and was responsible for designing the logo, thumbnails, posters, and motion graphics title sequence using Adobe Creative Cloud software (Photoshop, After Effects, Illustrator) for all 8 of the documentary episodes. The web-series has been released on social media platforms and has accumulated over a 1,000 views across the UK and internationally (Credited as ‘Baz Kannan’)
January 2021 – March 2021
Book Cover Design – ‘The Lifestyle Blueprint’
- Led on and was responsible for cover design whilst working with international best-selling author Dave Perrotta to create the book cover using Adobe Photoshop for the men’s self-help and dating book ‘The Lifestyle Blueprint’. The book was successfully launched on Amazon and sold over 5000 copies worldwide with a rating of 4.6 and over 200 5-star Amazon reviews
January 2020 – September 2020
International Sports Team ‘England Kabaddi Union’
- Led the design and technical aspects to create promotional content, thumbnails and banners for the sports team using Adobe Creative Cloud software (Photoshop, After Effects), displayed to an audience of over 1,000 people. Additionally, also helped re-design website to improve the user experience and make the website more responsive across all devices
Education
February 2024 – August 2024
UX / UI Design Bootcamp Certificate: University of Birmingham
An intensive 24-week long course dedicated to learning UX/UI Design. Skills I learned consist of Figma, Adobe XD, HTML5, CSS, User-Centric Design Research, Visual Prototyping, User Interface Development and Wireframing
2018 – 2019
MSc (Hons) Computer Science: University of Birmingham
A one year conversion course dedicated to Computer Science.
Topics covered include: Human Computer Interaction (HCI), Software Engineering, Databases, JavaScript, React Native, HTML, CSS, and Adobe XD
2015 – 2018
BSc (Hons) Economics: University of Birmingham
A 3 year course in Mathematics and Economics